Master Benefits Advisor - Ft. Bliss, TX

The AFX Group is accepting resumes for a Full-Time Master Benefits Advisor. This position is designated as a Service Contract Act position.  The Master Benefits Advisor’s primary role is to conduct workshops and provide on-on-one engagements with separating and retiring military personnel and their spouses who are transitioning from the US military.  The goal is to enable transitioning service members to make informed decisions regarding the use of VA benefits. Master Benefits Advisors will also train and observe Benefit Advisors in the regional area, and if any deficits are found, develop plans to remediate and resolve the issues.

OPENING DATE: 8/25/2020

CATEGORY: Full-Time, Service Contract Act

STARTING DATE: 10/1/2020-11/15/2020




  • Train Benefit Advisors to present information effectively, respond to participant questions, and lead activities that reinforce module objectives.
  • Maintain mastery of all modules and information utilized by the Benefits Advisors and be able to instruct Benefit Advisors on how to ensure participants are cognizant of supplementary resources and approved reference materials.
  • Conduct written and presentation evaluations to ensure Benefit Advisors demonstrate knowledge of onsite support activities.
  • Support the Site Lead with staffing, event management, and logistics and travel activities at assigned installation. Schedule field staff training, as required.
  • Ensure integrated and proactive communications, quality management and risk management practices.
  • Deliver one-hour and one-day briefings to transitioning service members that cover critical benefits including education, compensation, pension, vocational rehabilitation and employment, home loan guaranty, insurance, burial benefits, health care, and information and demonstrations on electronic tools and resources. 
  • Follow established procedures on setting up and breaking down briefing rooms, preparing materials for participants, and preparing and securing any required electronic equipment.
  • Facilitate individualized discussions with service members to further explain the benefits and services that may be available, assist with finding answers to questions related to filing claims or applications, and accept a completed application for Chapter 36 or Chapter 31 benefits.
  • Refer service members to contacts and assist in making appropriate connections to that service.
  • Attend training sessions, as required per program requirements.
  • Complete course required documentation including, but not limited to, attendance reports, evaluation forms, and other workshop reports.



  • Bachelor’s Degree or 5 years’ equivalent work/military experience in the areas of Training, Education, Career Counseling or Human Resources.
  • Prefer experience delivering workshops to military audiences.
  • Outstanding written and oral communication skills.
  • Must be keen observer of behavior and interpreter of non-verbal language, have excellent listening skills, possess an innate sensitivity to unspoken needs and be acutely attuned in gauging the comfort of all participants.
  • Must be able to demonstrate an interactive, dynamic and energetic training style necessary to engage the military audience in job search training activities.
  • Ability to adjust teaching style to meet needs of participants.
  • Ability to read applications and government forms.
  • Ability to learn information in a rapid timeframe.
  • Knowledge of the military and experience working with military clients is strongly preferred.
  • Must successfully complete a two-week standards-based training course.  Successful course completion includes passing a written test and an oral presentation.
  • Must be able to pass a personal background check.
  • Flexibility to travel up to 50% to other military bases to deliver workshop, if needed.
  • Must be able to use a wide range of adult learning and group facilitation techniques including interactive/collaborative sessions.
  • Able to maintain fluency on all benefits and programs in the contract area.
  • Able to provide post-briefing assistance services related to benefits/programs.




All qualified applicants will recieve consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national orgin. EOE/Minorities/Females/Vet/Disabled

If you have a disability and need assistance searching or applying for jobs, please contact us at or (703) 884-2222 x310. Please understand that these resources are only to assist those with disabilities.

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